Returns & Refund Policy

Last Updated: July 2026

At Leaflybuds, we stand behind the quality of our products and the integrity of our service. Our returns policy is designed to be transparent, fair, and consistent with the Australian Consumer Law (ACL).

1. 14-Day Satisfaction Guarantee

As a mark of our commitment to customer satisfaction, Leaflybuds offers a 14-day change-of-mind return window on eligible orders — a Leaflybuds policy provided in addition to, not instead of, your existing rights under the Australian Consumer Law. To be eligible for a change-of-mind return, your item must be:

Unopened and Unused: All security seals, original packaging, and labels must be intact.
In Original Condition: We cannot accept returns on items that show signs of tampering or damage.

ℹ️ Your legal rights are separate from this policy. Under the Australian Consumer Law, you're automatically entitled to a repair, replacement, or refund if a product is faulty, unsafe, significantly different from its description, or doesn't do what it's meant to do — regardless of whether it's been opened. See Section 4 below.

2. Our Seamless Return Process

To initiate a return, please follow these steps:

Contact Support: Email us at info@au.leaflybuds.com with your order number and the reason for the return.
Authorisation: Once reviewed, our team will provide you with a Return Merchandise Authorisation (RMA) and the designated Australian return address.
Secure Shipping: We recommend using an Australia Post Tracked service, as Leaflybuds cannot be held responsible for items lost in transit.

3. Inspections & Refunds

Upon receiving your return, our quality control team will inspect the item within 48 hours.

Approval: If the return is approved, your refund will be processed immediately to your original method of payment.
Processing Time: While we issue refunds instantly on our end, please allow 3–5 business days for your bank to reflect the transaction.

4. Damaged, Defective, or Not-as-Described Items

In the rare event that an item arrives damaged, defective, or not as described, please notify us within 24 hours of delivery. We will arrange a priority replacement or a full refund, including any shipping costs incurred.

This is covered by the consumer guarantees under the Australian Consumer Law, which apply automatically and cannot be excluded, restricted, or modified by any policy on this page. Nothing in this policy limits your rights under the ACL.

5. Shipping Costs

Unless an item is faulty, defective, or not as described, the customer is responsible for return shipping costs. Shipping costs from the original order are non-refundable except where required under the Australian Consumer Law.

This page is provided for informational purposes only and does not constitute legal advice. This policy operates alongside, and does not limit, your rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010).